Según Luis Gómez (1992): El mejoramiento continuo de la calidad y la productividad en un departamento o unidad debe ser: a) económico, es decir, requerir menos esfuerzo que el beneficio que aporta; b) acumulativo, es decir, que la mejora que hagamos permita abrir las posibilidades de sucesivas mejoras a la vez que se garantice el cabal aprovechamiento del nuevo nivel de desempeño logrado.En FIM-PRODUCTIVIDAD diseñaron una metodología de siete pasos que son:
Las mejoras continuas dentro de una empresa se dan para aumentar la productividad, reducir los costos, mantenerse en el mercado competitivo y todo esto lo logramos a través de los sistema de gestión de la calidad que exigen como principal requisito que en las organizaciones se aplique una cultura organizacional para que todo su personal participe en el mismo, obteniendo así los resultados deseados.
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